Do you want to help IBR build a portfolio of next-generation data collection systems? The Monitoring Engineer will primarily be responsible for the overall management, monitoring, maintenance of the Network Operations Center team. They are the first point of contact responsible for reactively monitoring customer data networks and providing fault isolation, and remote troubleshooting.

Responsibilities

• Oversee the expected to provide monitoring, alerting, and reporting capabilities to the data center and ensure your physical and virtual server-based applications achieve peak performance.
•  Help develop strategy to discover the enterprise applications that reside in your data center and deliver the visibility you need into application performance and the underlying operating systems and servers they run on. The main aim for this coordination is to ensure that the production systems run efficiently without interruption
• Provide overall monitoring to all physical and remote locations as part of the 2020 Census, including:
  • Bowie Computer Center
  • Regional Census Centers (RCC)
  • Area Census Offices (ACO)
  • Puerto Rico Census Area Office
  • Other designated locations as necessary
• Monitor the responsiveness and availability of critical websites and web applications from the end-user perspective
• Monitor, alert and report on the health and performance of your data center applications and servers
• Responsible for becoming the onsite Incident Manager for any events that occur
• Monitor, alert and report on the health and performance of your data center applications and servers
• Track applications’ availability across your physical and virtual infrastructure with built-in alerting and instant notification of issues
• Gain deep visibility into the physical and virtual platforms that are hosting applications
• Simulate and measure Quality of Experience (QoE) for popular applications
• Monitor, alert, and report on the health and performance of all the physical and virtual servers in your data center
• Monitor, diagnose, and manage a host of different data center network technologies from Fibre Channel and Ethernet connectivity, to proprietary architectures such as Cisco’s Unified Computing System (UCS), to virtual switching and servers
• Monitor the health and performance of your data center’s physical and virtual network infrastructure
• Works site/device down issues and escalates to appropriate functional groups when needed.
• Escalate competitive or service related issues to inside sales team or management when appropriate.
• Communicates changes and outages to appropriate stakeholders.

Qualifications

• LAN/WAN experience
• One of the following technical certification are required: CCNA, ITIL V3, Network +, Security + certifications.
• Customer Service or call center experience
• Experience with ticketing tracking tool
• 4 years’ experience with demonstrated technical proficiency in Infoblox DNS/DHCP, BIND, Microsoft DNS
• Proficiency with Microsoft Windows (XP, Vista or Windows 7/8), Macintosh, Adobe Acrobat. PC hardware and Microsoft Office Suite applications.
• Situation analysis & incident management / task management experience, to include rapid planning, decision making & delegation
• Manage security compliance requirements and change control against a fast-moving, highly Agile engineering team.
• Proficient knowledge Experienced knowledge of LAN and WAN networks, TCPIP networking, DNS, DHCP and HTTP
• A high level understanding of multi-tiered application traffic flow, server load balancing, global load balancing, and firewalls
• Familiarity with ITIL, industry standard network management tools, and common application traffic flow Understands AD structures, Global Policies (GPOs), User permissions​
• Extensive knowledge of Windows 7 — 10 and Server 2003 - 2012 R2
• Strong engineering skills in Windows server and desktop infrastructures
• Enterprise Management (SCCM, WSUS, Admin Studio)
• Exchange, SharePoint, Active Directory

Monitoring tools:

• Hyperic HQ
• SolarWinds – Orion Network Performance Monitor
• WhatsUp Gold- Gold Premium: Benefits
• ManageEngine OpManager: Benefits
• Sciencelogic EM – 7: Benefits
• GFI Network Server Monitor – Benefits
• OpenNMS : OpenNMS 1.6.10
• Paessler : PRTG Network Monitor Version 8
• Spiceworks : Spiceworks Help Desk & Network Monitoring Platform

About IBR

Imagine Believe Realize, LLC (IBR) is an emerging small business focused on delivering software and systems engineering solutions to government and commercial clients. Our talent acquisition strategy is tailored to career seeking candidates who embrace continuous learning and desire to grow as a professional in the software/systems engineering industry. We strive to enhance our team members ability to thrive in the workplace by creating a proper work/life balance and first-class benefits package that includes:

• Nationwide medical, dental, and vision insurance
• 3 weeks of paid time off
• 10 paid federal holidays
• 401k matching
• Life insurance at no cost to our employees
• Short term disability insurance at no cost to our employees
• Long term disability insurance at no cost to our employees
• Health care flex spending accounts
• Dependent care flex spending accounts
• Training opportunities
• Education assistance opportunities

IBR is an Equal Opportunity and Affirmative Action Employer. It is our policy to offer employment opportunity to all persons without regard to race, color, age, national origin, religion, sex, gender identity/transgender status, veteran status, disability, genetic information, pregnancy, childbirth or related medical conditions, or any other status protected under applicable federal, state, or local law.

Learn more at http://www.teamibr.com