Job Openings >> NOC Lead/Sr Systems Administrator Lead
NOC Lead/Sr Systems Administrator Lead
Summary
Title:NOC Lead/Sr Systems Administrator Lead
ID:1192
Department:Engineering
Job Type:Exempt (salaried)
Location:Greenbelt, MD
Description

The Lead Systems Administrator/NOC Lead must be able to meet the key criteria below:

  1. Location: Must be onsite in Greenbelt, MD
  2. Years’ Experience: 10+ years
  3. Education: Bachelors
  4. Clearance: Must be able to obtain and maintain a Public Trust
  5. Work Authorization: Must be authorized to legally work in the United States
  6. Key Skills:
    • Must have Red Hat Linux (RHEL) experience
  • Experience using NOC tools such as SolarWinds, AppDynamics, VMware VROps and/or Splunk
  1. This is a 1st Shift Position
  • Shift hours are: 1st: 7 AM – 4 PM; 2nd: 3 PM – 12 AM; 3rd: 11 PM – 8 AM
  • Shift: 4 week rotation (5 ON/2 OFF), M-F, T-S, W-S, T-M, W-T, etc..
  • Must have flexibility in shift hours (as NOC lead, flexibility is required).
  • Must be available for on-call support as required.
  • Ability to commute as required to 2 work locations: Greenbelt, MD and Bowie, MD.
  • No telework available.

Overview

Do you want to help IBR build a portfolio of next-generation data collection systems? The Network Operation Center Lead/Sr Systems Administrator Shift Lead supports the Decennial Systems of Systems hybrid cloud infrastructure and its applications. The Network Operation Center/Operations team is responsible for monitoring all infrastructure and systems, remediating incidents, coordinating escalations, running support bridges, providing customer service and performing all operations & maintenance activities of hybrid cloud resources.

Responsibilities

  • Operate the duties of the NOC; work with the engineering teams to develop NOC specific SOP’s
  • Manage, coordinate, track, audit, report, process, assign and work tickets daily and across shifts
  • Manage, coordinate, implement and remediate security compliance & vulnerabilities
  • Provide system and application diagnoses to remediate issues while engaging other teams as needed
  • Provide compute resource system and application monitoring & remediation support
  • Provide advanced system and application access management support
  • Support and coordinate the implementation of middleware products, COTS, GOTS, and FOSS
  • Serve as Tier 3 service desk escalation support to customers and application owners
  • Provide and coordinate Tier 2 and 3 technical support to application teams
  • Provide Tier 3 troubleshooting support for physical and virtual based server systems
  • Provide Tier 3 troubleshooting support for desktops, laptops and other related hardware
  • Provide Tier 3 troubleshooting support for Citrix VDI infrastructure and virtual desktops
  • Provide troubleshooting support for MFP’s and printers (including device management & spooling)
  • Develop/review SOP’s and other documentation for use within the operations team
  • Perform tasks based on SOP’s to perform system and application changes as required
  • Increase day-to-day operational efficiency and accuracy via the use of automated tools and scripts
  • Develop new operational dashboards using available tools (Splunk, SolarWinds, etc.)
  • Provide daily infrastructure analysis reports
  • In partnership with Operations leads, coordinate and manage NOC/SA staff schedules

Qualifications

  • Experience managing Red Hat Enterprise Linux in a medium/large (1000+ systems) enterprise env.
  • Experience deploying, troubleshooting, administering and using Red Hat Enterprise Linux 7.x
  • Proficient with Kerberos/Pam for RHEL integration into Microsoft Active Directory
  • Day-to-day fluency using Microsoft Active Directory to manage policies & user objects
  • Experience managing, troubleshooting and administering VMware 5.5+ (vCenter/vSphere/vRealize)
  • Proficient at scripting and able to create complicated scripts from scratch.
  • Experience using NOC tools such as SolarWinds, AppDynamics, VMware VROps and/or Splunk
  • Knowledge of security policies and general vulnerabilities management
  • Expert infrastructure/system/application troubleshooting abilities
  • Managed a minimum team size of 10 systems administrators/NOC agents and other team leads
  • Experience in large scale migrations of enterprise applications
  • Experience deploying, troubleshooting, administering and using Red Hat Enterprise Linux 7.x
  • Proficient with Kerberos/Pam for RHEL integration into Microsoft Active Directory
  • Experience automating or orchestrating the provisioning of new services
  • Experience with Amazon Web Services GovCloud (AWS) (EC2, S3, Snaps, Cloudwatch, etc.)
  • Knowledge of Citrix VDI, Oracle RDBMS/RDS, Weblogic, Tomcat, IIS, etc.
  • Knowledge of configuration and auto deployment tools (Ansible, Puppet, Chef, etc.)
  • VMware Software Defined Network (SDN) NSX proficiency
  • Familiarity with source and artifact control, configuration and knowledge management
  • Knowledge of NIST Information Security Guidelines and FISMA Compliance standards
  • Relevant knowledge of current and emerging technologies
  • Proficient in developing infrastructure-as-a-code solutions for continuous deployment
  • Experienced in supporting project teams in all phases of SDLC
  • Enterprise helpdesk/service desk experience
  • Proficient in supporting recoverability and continuity of business operations
  • ITSM products (i.e. Remedy or ServiceNow) CRQ/WO/INC/KMS management
  • ITIL v3.0 or Foundation Certifications highly recommended.
  • Splunk training and certifications offered and must completed within 90 days of team onboarding.

About IBR

Imagine Believe Realize, LLC (IBR) is an emerging small business focused on delivering software and systems engineering solutions to government and commercial clients. Our talent acquisition strategy is tailored to career seeking candidates who embrace continuous learning and desire to grow as a professional in the software/systems engineering industry. We strive to enhance our team members ability to thrive in the workplace by creating a proper work/life balance and first-class benefits package that includes:

  • Nationwide medical, dental, and vision insurance
  • 3 weeks of paid time off
  • 10 paid federal holidays
  • 401k matching
  • Life insurance at no cost to our employees
  • Short term disability insurance at no cost to our employees
  • Long term disability insurance at no cost to our employees
  • Health care flex spending accounts
  • Dependent care flex spending accounts
  • Training opportunities
  • Education assistance opportunities

IBR is an Equal Opportunity and Affirmative Action Employer. It is our policy to offer employment opportunity to all persons without regard to race, color, age, national origin, religion, sex, gender identity/transgender status, veteran status, disability, genetic information, pregnancy, childbirth or related medical conditions, or any other status protected under applicable federal, state, or local law.

Learn more at http://www.teamibr.com

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