At Imagine Believe Realize, LLC we are driven by innovation, transformation and a relentless pursuit of excellence. As an industry leader delivering impactful results, we thrive on solving complex technical challenges and developing cutting-edge solutions that empower our customers and advance critical missions.

IBR is a fast-growing company fueled by passion, curiosity, and innovative thinking – where every team member has the opportunity to continuously learn, unlock their full potential, and redefine what is possible in engineering and technology. If you are inspired by innovation, eager to make a difference, and ready to bring your creativity and expertise to a mission-focused team, we invite you to join us and together, we will shape the future. Let’s Make It Real!

The ServiceNow Administrator must be able to meet the key criteria below:

Location: Hybrid-Remote. The role will require travel, as needed to NCUA locations located in Alexandria & Sterling, VA; Phoenix & Tempe, AZ, and Austin, TX. Minimal travel is anticipated and otherwise role is able to be performed remotely.

Years’ Experience: 5+ years of professional experience in ServiceNow administration

Education: Bachelor’s degree in information technology or related field or equivalent professional experience

Security Clearance: IBR is a federal contractor. Applicants must be able to obtain and maintain a Public Trust security clearance issued by the National Credit Union Administration. This agency handles and adjudicates the security clearance process.

NOTE: United States Citizenship is required as part of the eligibility criteria to be able to obtain this type of security clearance.

Employment Type: Full Time

Work Schedules: IBR promotes work-life balance by offering flexible scheduling options. Standard business hours are aligned to the Eastern Time Zone.

Key Skills:

• Experience planning, executing, monitoring, controlling, and closing all technical tasks related to administration, configuration, and implementation of all aspects of the ServiceNow.
• Familiarity with relevant ServiceNow scripting/programming languages, including but not limited to Java Script.
• ServiceNow Certified Implementation Specialist – ITSM or ServiceNow Certified Application Developer certification preferred

Position Overview

As a ServiceNow Administrator at IBR, you will play a key role in providing the central point of contact IT-related inquiries and support the ServiceNow administration, configuration, and implementation as a member of the National Credit Union Administration program.

Responsibilities

• Planning, executing, monitoring, controlling, and closing all technical tasks related to administration, configuration, and implementation of all aspects of the ServiceNow platform necessary for Tier 1, Tier 2, and Tier 3 services.
• Providing software coding and configuration services including, but not limited to screen tailoring, workflow administration, report setup, data imports, integration, scripting, third-party software integrations, and custom application development as needed.
• Creating and maintaining service catalog items and workflows.
• Designing and implementing automated workflows to streamline processes.
• Integrating ServiceNow with other systems and tools.
• Creating and maintaining reports and dashboards for various stakeholders.
• Providing training and support to end-users and other administrators.
• Identifying opportunities for process improvements and implementing best practices.
• Creating and maintaining system design and operations documentation.
• Advising on the impact of any proposed changes to the ServiceNow environment.
• Providing ServiceNow administration, sustainment, and subject matter expert support.

Qualifications

• Must be able to obtain and maintain a Public Trust security clearance.
• 5+ years of professional experience in ServiceNow administration.
• Bachelor’s degree in information technology or related field or equivalent professional experience.
• Will require travel, as needed to NCUA locations which may include the below for installing and maintaining physical equipment (i.g., network firewall, server, storage, uninterruptable power supplies. Minimal travel is anticipated, and majority of support will be remote.
  • Alexandria, VA
  • Sterling, VA
  • Austin, TX
  • Tempe, AZ
  • Phoenix, AZ
• Has demonstrated hands on experience with ServiceNow administration.
• Experience integrating ServiceNow into other systems and tools.
• Experience designing and implementing automated workflows.
• Familiarity with relevant ServiceNow scripting/programming languages, including but not limited to Java Script.
• ServiceNow Certified Implementation Specialist – ITSM or ServiceNow Certified Application Developer certification preferred.
• Excellent written and verbal communication skills.
• Must be detail oriented.
• Customer service oriented.

Application Deadline:

Applications will be reviewed as received and accepted on a continuous basis until the position is filled. Early application is strongly encouraged.

Physical Demands and Work Environment

This role primarily involves sedentary work, in a workplace and/or home office environment. There are some physical demands associated with the role, including:

• Extended periods of sitting and working at a computer workstation.
• Occasional lifting and carrying of equipment or materials weighing up to 20 pounds.
• Occasional travel to client sites or meetings may be required.
• Work may need to be performed in a fast-paced environment requiring quick decision making.
• Flexible work arrangements may be available based on business needs.
• Will be exposed to a wide variety of clients in differing functions, personalities, and abilities.

Benefits and Compensation Information
Imagine Believe Realize, LLC (IBR) is focused on delivering software and systems engineering solutions to government and commercial clients. Our talent acquisition strategy is designed for career-minded professionals that value continuous learning and growth. We strive to enhance our team members’ ability to thrive in the workplace by creating a proper work/life balance and first-class benefits package that includes:

• Nationwide medical, dental, and vision insurance
• 3 weeks of Paid Time Off and 11 Paid Federal Holidays
• 401k matching
• Life Insurance, Short-Term Disability, and Long-Term Disability at no cost to our employees
• Supplemental insurance options
• Flexible spending accounts and Dependent Care spending accounts
• Wellness incentives
• Reimbursement for professional development and certifications
• Access to training assistance opportunities to support career growth and progression
• Hybrid and Remote work opportunities to support work-life balance

The expected salary range for this position is $65,000 – $85,000 USD annually. This is a good-faith estimate and not a salary guarantee as compensation may vary based on factors such as experience, education, skills, associated role responsibilities, applicable contractual requirements, and geographic location.

Apply Today

If you are ready to grow your career and make an impact, then we encourage you to apply today by submitting an application. We welcome you to explore additional job opportunities listed on our careers page https://teamibr.applicantstack.com/x/openings.

Applicants who require alternative assistance with the application or interview process may request reasonable accommodations by contacting us using the contact information provided below:

info@teamibr.com
407.459.1830

Compliance and Regulatory Statements

Equal Employment Opportunity (EEO) Statement

Imagine Believe Realize, LLC is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics such as race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, creed, age, national origin, disability (including pregnancy, childbirth, or related medical conditions), marital status, veteran status, or any other applicable legally protected class in accordance with federal, state, and local laws.

Affirmative Action

As a federal contractor, Imagine Believe Realize, LLC takes affirmative action to employ and advance in employment qualified minorities, women, protected veterans, and individuals with disabilities.

Individuals with Disabilities

Imagine Believe Realize, LLC is committed to providing equal opportunity to qualified individuals with disabilities and to making reasonable accommodations to enable them to apply for positions and perform their jobs. If you require an accommodation during the application or interview process, please contact Human Resources at info@teamibr.com.

Protected Veterans (VEVRAA)

Imagine Believe Realize, LLC actively seeks to employ and advance qualified protected veterans in compliance with the Vietnam Era Veterans’ Readjustment Assistance Act (VEVRAA).

Pay Transparency Nondiscrimination Provision

Imagine Believe Realize, LLC will not discharge or otherwise discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action (including an investigation conducted by the employer), or (c) consistent with the contractor’s legal duty to furnish information.

Right to Work / Employment Eligibility

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form (Form I-9).